Privacy Policy

Scope and General Provisions

This policy explains how . handles personal information submitted through this website, by email or during a service enquiry. It applies to visitors, prospective clients, workshop participants and customers.

Information We May Collect

We may collect names, email addresses, telephone numbers, delivery or event locations, preferred dates, budget ranges, floral preferences, accessibility requests and the details included in messages or forms.

Technical information may include browser type, device type, requested pages and basic server log information needed to maintain security and diagnose errors.

How We Use Information

• Respond to enquiries and prepare estimates.
• Plan custom arrangements, weddings, events, subscriptions and workshops.
• Coordinate collection, delivery or installation.
• Send requested atelier updates when consent has been provided.
• Protect the website, prevent misuse and meet legal obligations.

Legal Bases and Consent

We process personal information with consent, to take steps requested before entering a service agreement, to perform an agreement, to comply with legal obligations, or for reasonable business purposes that do not override individual privacy rights.

Cookies

The current website may use essential cookies or similar local storage only where needed for core functions, security or preference management. See the Cookie Policy for details.

Analytics

No specific third-party analytics platform is represented as active in the current website build. If analytics tools are introduced later, this policy and the cookie controls should be updated before collection begins.

Service Providers and Disclosures

Information may be shared with carefully selected service providers only when needed for website hosting, communication, delivery coordination, professional advice or legal compliance. We do not sell personal information.

Retention and Security

Records are retained only for as long as reasonably necessary for the purpose collected, contractual requirements, dispute resolution and applicable law. Administrative, technical and physical safeguards are used in proportion to the sensitivity of the information.

Your Privacy Rights

You may request access to or correction of personal information, withdraw consent where applicable, ask questions about retention, or raise a privacy concern. Some information may need to be retained where required by law or a completed transaction.

International Transfers

Website or communication service providers may process information outside Canada. When this occurs, the information may be subject to the laws of the jurisdiction where it is processed, and reasonable contractual or technical safeguards should be used.

Information About Minors

The website is intended for adults arranging floral products, services or workshops. We do not knowingly request personal information directly from children without appropriate authorization.

Policy Changes

We may update this policy when website features, service practices or legal requirements change. The date at the top of this page identifies the current version.

Contact

Privacy questions may be sent to legal@snowpetalatelier.com or mailed to the registered office listed above.